FAQ
Find answers here to the most commonly asked questions.
Families
Minors (children under 18 ) can’t check in and/or stay overnight on their own without a parent/guardian/other responsible adult.
Baby crib: SEK 350/night
Children: SEK 500/night
Adult: SEK 850/night
Extra bed must be pre-booked.
When you book a room you can choose which type of bed your child/children will sleep in. If you choose ‘cot’ there is no extra cost. Choosing ‘parents’ bed’ means that you share the bed with your child. ‘Own bed’ means that an extra bed will be placed in the room, costing SEK 300.
Up to 2 children under 6 can stay free when they share the same bed as their parents.
Booking and Paying
Email us at info@hallsnas.se and we can email the receipt to you. By law we are only allowed to print two receipts.
No, Hällsnäs Hotell & Restaurang is a cash free hotel. You can however pay by Swish.
Hällsnäs has a minimum invoice limit of SEK 1,500 for companies. Exceptions may apply and fees may apply. It is not possible to pay by invoice as a private person.
Cancellation policy can vary depending on which type of booking you make. You can check which policy applies on your booking confirmation.
If you book directly with the hotel via telephone or email, the confirmation will be emailed to you when the the booking is complete. If your confirmation hasn’t arrived please contact us again.
Business travellers
If you’d like to be a contract customer contact us at info@hallsnas.se
Hotel
If you have guaranteed your room with a credit card you can check in when you want. Let us know if you will be arriving after 22.00. If you haven’t guaranteed your room you need to check in before 22.00 when reception is manned.
Guaranteed check in from 15.00
Check out up to 11.00
Contact us if you wish to check in or out at other times.
No we don’t, but we can help you book a taxi.
18 minutes when there are no traffic hold ups.
21 minutes when there are no traffic hold ups.
We have 37 rooms in total. 1 single room, 14 small double rooms, 19 standard double rooms, 2 family rooms and 1 Sjöstuga lakeside suite.
Accessibility
Most of our rooms are allergy adapted but please still contact the hotel first so we can be sure that you are placed in a suitable room.
We’d love to welcome you here! Guide dogs or accompanying companions in the same room are not charged extra, upon presentation of a certificate.
To book an accessible room contact the hotel directly. We have a limited number of accessible rooms.
Pets
We offer a number of hotel rooms for your four legged friend. Calm and quiet dogs are also very welcome to come into the restaurant. To ensure that there is a dog friendly room free please book via info@hallsnas.se or +46 31 91 64 66
The supplement for a dog friendly room is SEK 350 per night and max two dogs are allowed per room.
Food & Drink
Packed breakfast is a simpler version of our classic breakfast buffet. Tell reception that you will be leaving early when you check in. Packed breakfasts should be ordered no later than 20.00 the day before departure.
We do our best to cater for all our guests’ special diets. It’s important to contact us in advance to ensure that we can fulfil your request.
Parking
Yes. Contact us for more information.
Parking is free at Hällsnäs. There are car parks both outside and inside the gates. The gates are always left open.
Gift cards
Unfortunately we do not replace lost gift cards.
It’s not possible to extend the expiry date of the gift card.
The gift card should be valid when you stay or make a purchase, as you pay with it directly at the hotel.
Gift cards can be used towards accommodation, restaurant visits or events that can be booked directly with us.
Yes. When you buy a digital gift card you can choose if it’s for you or someone else. If you want to give it as a present fill in the email address of the person you want to give it to when you make the purchase.
You can buy a digital gift card here and pay with the most commonly used bank cards.
There are several different kinds of gift card you can buy here. Gift cards for specific events or for any amount.
